Powerful Feedback Skills Profile
Customer/Client Service Survey

WHAT IS THE POWERFUL FEEDBACK PROFILE?

The Powerful Feedback Survey Profile is a well-tested customer/client professional service survey. Like all 360º surveys, each workshop participant receives confidential professional development feedback, from people critical to his/her professional growth and success. Feedback categories include professional skills, expertise delivery/consulting skills, interpersonal skills, teamwork skills, and strategic/business skills. The Feedback is integrated with the skill building of the Powerful Professionals workshop.

WHY USE THE POWERFUL FEEDBACK CLIENT SURVEY?

• The ultimate judge of the success of professionals is the assessment of clients and others significant to their success. The Powerful Feedback Profile provides clear data to workshop participants.
• The Profile is regularly rated a workshop highlight by participants.
• Clear and standardized feedback is often difficult to assess and report. The Profile is an easy-to-use way of providing the feedback necessary for professional growth and success.
• The survey feedback is thoroughly integrated with the skill building of the workshop. The workshop emphasizes those skill areas that over 40,000 users of professional services say are important.
• The Profile contributes to the success of the workshop by highlighting areas needing improvement.
• The Profile encourages more success by clearly showing where participants are already doing well.
  

FEATURES OF THE POWERFUL FEEDBACK CLIENT SURVEY

• Totally confidential-for both workshop participant and data giver.
• Thoroughly tested with over 15 years of experience with 1,000s of survey participants to back it up.
• Web-based for ease of administration and completion.
• Easy-to-rate with numerical items plus open-ended written questions.
• Easy-to-interpret Report facilitates action planning.
• Feedback clearly shows self rating compared to the ratings of others
• The workshop materials contain an Action Planning Guide.
  

LOGISTICS

• About 4 weeks before the workshop, the workshop administrator receives an administration package with web site passwords and suggested invitation e-mails.
• Each workshop participant invites clients, managers, peers and others whose feedback is important to complete the survey on the web using confidential passwords.
• The workshop administrator can monitor the completion rate on the web site.
• The Feedback Report is given to each participant in the context of the workshop with the workshop leader available for consultation.
• Each participant prepares an action plan based on the survey feedback.

TEST RUN THE SURVEY--It's easy!

• Try the Powerful Feedback survey with no questions asked!
• The "Look-and-See" site for the Client Service 360-type survey where guests can experience the survey (but where nothing is recorded) is at www.powerfulfeedback.com and follow the links.
• Use the Survey Code SSCD1234
• You will be "giving feedback" to "Chris Doe" of "ABC Organization." (We have personalized the feedback form -- raters will see the actual name of the person to whom the feedback is given.)