Overview
of the Powerful Professionals Workshop

PARTICIPANTS
Professionals and their leaders-including systems analysts, engineers, financial professionals, human resource advisors, public affairs advisors, etc.-anyone whose role is to deliver an expertise to organizations.

OBJECTIVES
To assist professional specialists to deliver their expertise more successfully by increasing skills in:

• using a five stage process to successfully deliver an expertise.
• establishing productive professional-client/customer/manager relationships.
• developing interpersonal techniques & communications for working with others.
• clarifying roles and expectations.
• creating value-added professional roles supporting the direction of the organization.

In addition, a customer/client service survey, the Powerful Feedback Report, gives each participant very specific skill feedback on areas of strength and on areas needing improvement. The objective of this confidential feedback is:

• action planning for specifically targeted behavior change and results.

CONTENT
Using participative presentations, group discussions, practice sessions and worksheets, the participants will learn:

• how to use a five stage process for delivering their expertise.
• how to clarify expectations and roles with managers, clients and customers.
• how to ask effective questions to get at the underlying need.
• how to sort out complex situations quickly.
• how to present their recommendations to increase client commitment.
• how to gain commitment of others to action.
• how to effectively wrap up a project.

FOLLOW-THROUGH, CONTINUOUS LEARNING & APPLICATION
Most training and development professionals would agree that a successful workshop is a great start to the real goal-improved performance. The Powerful Professionals workshop has, besides the usual on-job application sessions in the workshop, a number of innovative tools for long-term learning and application:

• an action planning process and guide tied to the Powerful Feedback Report.
• a desktop copy of the Powerful Professionals book-a treasure trove of models, checklists, worksheets, ideas, examples including literally 101 Application Ideas.
• a customized Application Fieldbook, adapted to the needs and priorities of the organization.
• the Desktop Workshop on the web-over 25 application tools all hypertext linked for ease of access.

LOGISTICS
Duration:
Usually 2 days (other versions are available)
Class Size:
Up to 22 participants
Pre-work:
Pre-reading from Powerful Professionals
Meeting with supervisor about expectations and outcomes
Completion of the Powerful Feedback customer/client feedback survey
Post-work:
Follow-through meetings with supervisor about learnings and plans
Strategic activities to support the learning