Typical Participants and

Organizational & Individual Benefits

Participants who have benefited from Powerful Professionals skill building:

All professionals in organizations who need to deliver their expertise to customers or clients--internally or externally. For example:

engineers of all specialties	systems analysts	scientists	HR professionals
financial professionals	environmental professionals	safety advisors	training/HRD advisors
quality facilitators	librarians	medical specialists	records professionals
internal consultants	public relations & communications advisors	any professional who delivers an expertise	managers of these professionals

Typical benefits for participants are:

• increased skill at delivering expertise to clients--internal and external.
• new skills, and importantly, an opportunity to practice them.
• a "mental model" for delivering expertise.
• a benchmark/standard against which to evaluate service delivery.
• many tools, checklists, worksheets and strategies for leveraging one's expertise. Each participant receives a copy of Powerful Professionals for easy desktop reference.
• improvement at client-valued skills--for example, sorting out complex situations verbally; selling one's ideas and proposals.

as well as other specific typical issues and benefits are listed in the table below.

For the optional, highly recommended, web-based customer/client service survey:

• The ultimate judge of the success of professionals is the assessment of clients and others significant to their success. The Powerful Feedback Profile provides clear data to workshop participants.
• The Profile is regularly rated a workshop highlight by participants.
• Clear, standardized feedback is often difficult to assess and report. The Profile is an easy-to-use way of providing the feedback necessary for professional growth and success.
• The survey feedback is thoroughly integrated with the skill building of the workshop. The workshop emphasizes those skill areas that over 40,000 users of professional services say are important.
• The Profile contributes to the success of the workshop, by highlighting areas needing improvement.
• The Profile encourages more success, by clearly showing where participants are already doing well.

Typical additional benefits to the organization are:

• more effective delivery of expertise
• professionals thinking more strategically
• a common language for delivering expertise
• support of internal customer service orientation

other specific typical organizational benefits are listed in the document "Organizational Initiatives Supported"

Typical professional issues:	Participants will learn:
Professionals are competent at their professional expertise but may lack 'people skills.'	how to better partner with their clients to produce results.
Professionals have projects going nowhere-- but which could greatly benefit their organization.	how to successfully 'sell' their expertise and ideas to their clients or customers.
Professionals are great technical experts, but need 'organizational savvy'.	how to use a 5 stage expertise delivery model, questioning skills and strategic thinking to gain leverage on their expertise.
Professionals have made costly mistakes, due to unclear expectations.	how to clarify and manage expectations and roles early in a project.
The best solution is not implemented.	how to connect professional expertise to organizational needs.
Professional work doesn't have the impact it should.	how to understand and market value-added services; how to avoid low impact work.