Typical 2 Day
Workshop Outline
with the Powerful Feedback Client Service Survey

Note: This typical outline will be adapted to meet the needs of the organization and participants.

DAY ONE

DAY TWO

Opening changing role of the professional overview of the expertise delivery model issues & concerns A Stimulating Simulation thought-provoking exercise impact of consulting process The Expertise Delivery Process overview of the five stage Expertise Delivery model Exploring the Need the dynamics of the first meeting with a client how to get at the underlying need exploring the need practice session Lunch Clarifying Expectations & Commitments why clarify expectations? what and how to clarify on-job simulation Gathering Information importance of the skill of sorting out complex situations simulation questioning skills strategies Client/Customer Service Feedback Report importance of feedback structure of Powerful Feedback Report personal time with the report Day One Wrap-Up look ahead to Profile action plan

Powerful Feedback Action Planning why and how to plan personal and group planning Being Strategic as a Professional how to look at your role strategically what to market, say yes and no to how to say no, with options Recommending Change why important? the professional selling wheel presenting features and benefits dealing with reservations Lunch Skill Building Practice Sessions on-job simulations coaching Selected Option(s) leading change mapping complex stakeholder systems career growth as a professional Taking Stock/Closing in general closing this workshop Application/Integration Session personal applications group work

PRE WORKSHOP LEARNER PREPARATION

• Web-based Powerful Feedback customer/client service survey is started about five weeks before workshop. Each participant completes own assessment, then requests clients and others to complete theirs. (Confidentiality assured.)
• Pre-reading from Powerful Professionals.
• Meeting with supervisor about the workshop, expectations and outcomes.

FOLLOW-THROUGH

• Discussion with supervisor or manager and additional improvement application planning.
• Access to the book Powerful Professionals--a desktop reference full of practical models and checklists.
• Access to the Internet Desktop Workshop with dozens of continuous learning and application tools all hypertext linked together for ease of access. Consulting help-just in the click of time!