1. Define the Business Need
– getting clear on underlying needs before proceeding.
2. Reach Agreement
– making sure all parties are clear on results and processes before action is launched.
3. Gather Information
– gathering further information on the defined problem.
4. Recommending Change
– recommending what and how clients change.
5. Lead Change
– leading sustainable change.
6. Taking Stock or Closing
– effectively wrapping up the project and/or planning improvements.
See related items:
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